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Podcast Episode 1: Pink14 and the best moustache in the world
Thanks to our friends at ManageEngine for sponsoring this podcast. We are pleased to lift the lid on our very first podcast! Recorded at Pink14 in Las Vegas with Barclay Rae and Rebecca Beach with...
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Podcast Episode 2: ‘Hot tables’ at SITS, ITSM Industry News, CSI and Barclay...
Thanks to our friends at ManageEngine for sponsoring this podcast. Episode 2 of The ITSM Review Podcast! Hosted by Barclay Rae and Rebecca Beach. Special Guest: Stuart Rance from Optimal Service...
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Podcast Episode 3: Live from the Service Desk and IT Support Show (SITS)
SITS14 contributor of the year and podcast host Barclay Rae (right) with SITS event manager Laura Venables. Episode 3 of the ITSM Review Podcast. Hosted by SITS14 contributor of the year Barclay Rae...
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Podcast Episode 4: Tribal Knowledge with Earl Begley
Thanks to our friends at ManageEngine for sponsoring this podcast. Episode 4 of the ITSM Review podcast hosted by Barclay Rae. Guests: Early Begley, Total Quality Manager, University of Kentucky...
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Podcast Episode 5: SDI Winners “Less about IT and more about Service”
Thanks to our friends at SysAid for sponsoring this podcast. Episode 5 of the ITSM Review podcast hosted by Barclay Rae and Rebecca Beach. Guests: Karen Taylor, Service Delivery, CoSocius [Winner: Best...
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Podcast Episode 6 – ITIL Manifesto
In this episode regular host Barclay Rae talks to Rob Spencer regarding the ITIL Manifesto initiative. A community effort at articulating the core business values into bite-size chunks, an elevator...
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Crossover Podcast: Episode 7 – ITSM versus ITAM
Episode 7 is the first in a series of crossover podcasts between The ITSM Review and The ITAM Review. Co-hosted by analysts Rebecca Beach and David Foxen, ITSM versus ITAM includes guests from each...
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Podcast Episode 8: ITSM Outside IT
ITSM Review Podcast Episode 8: ITSM Outside IT – Enterprise Service Management In this episode Barclay Rae, Shane Carlson from Fruition Partners and Martin Thompson discuss using ITSM principles and...
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Podcast Episode 9 – SLM & the Currency of Business
In Episode 9 of the podcast, SLM and the Currency of Business, Barclay Rae and myself discuss Service Level Management with Clive Davey, IT Service Level Manager at a leading financial institution in...
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Podcast Episode 10 – Self Service & Automation
In Episode 10 of the podcast Barclay Rae discusses the Self Service and automation with Simon Kent, Chief Innovation Officer at Sollertis Limited, Doug Tedder, ITSM Consultant at Tedder Consulting LLC...
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Podcast Episode 11 – Structured Problem Analysis
In Episode 11 of The ITSM Review podcast Rebecca Beach discusses structured problem analysis and problem solving methodologies with guests Simon Morris and Tobias Nyberg. Topics include: Strategic...
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Podcast: Helsinki to Las Vegas in the service revolution
I was lucky enough to speak to Chris Pope, senior director of strategy at ServiceNow, ahead of Knowledge 16, ServiceNow ’s flagship event in Las Vegas. Chris talked about the future of ITSM, the...
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Podcast Episode 3: Live from the Service Desk and IT Support Show (SITS)
SITS14 contributor of the year and podcast host Barclay Rae (right) with SITS event manager Laura Venables. Episode 3 of the ITSM Review Podcast. Hosted by SITS14 contributor of the year Barclay Rae...
View ArticleClik here to view.
Podcast Episode 4: Tribal Knowledge with Earl Begley
Thanks to our friends at ManageEngine for sponsoring this podcast. Episode 4 of the ITSM Review podcast hosted by Barclay Rae. Guests: Early Begley, Total Quality Manager, University of Kentucky...
View ArticleClik here to view.
Podcast Episode 5: SDI Winners "Less about IT and more about Service"
Thanks to our friends at SysAid for sponsoring this podcast. Episode 5 of the ITSM Review podcast hosted by Barclay Rae and Rebecca Beach. Guests: Karen Taylor, Service Delivery, CoSocius [Winner: Best...
View ArticleClik here to view.
Podcast Episode 6 – ITIL Manifesto
In this episode regular host Barclay Rae talks to Rob Spencer regarding the ITIL Manifesto initiative. A community effort at articulating the core business values into bite-size chunks, an elevator...
View ArticleClik here to view.
Crossover Podcast: Episode 7 – ITSM versus ITAM
Episode 7 is the first in a series of crossover podcasts between The ITSM Review and The ITAM Review. Co-hosted by analysts Rebecca Beach and David Foxen, ITSM versus ITAM includes guests from each...
View ArticleClik here to view.
Podcast Episode 8: ITSM Outside IT
ITSM Review Podcast Episode 8: ITSM Outside IT – Enterprise Service Management In this episode Barclay Rae, Shane Carlson from Fruition Partners and Martin Thompson discuss using ITSM principles and...
View ArticleClik here to view.
Podcast Episode 9 – SLM & the Currency of Business
In Episode 9 of the podcast, SLM and the Currency of Business, Barclay Rae and myself discuss Service Level Management with Clive Davey, IT Service Level Manager at a leading financial institution in...
View ArticleClik here to view.
Podcast Episode 10 – Self Service & Automation
In Episode 10 of the podcast Barclay Rae discusses the Self Service and automation with Simon Kent, Chief Innovation Officer at Sollertis Limited, Doug Tedder, ITSM Consultant at Tedder Consulting LLC...
View Article
